Our promises, in plain words:

• Genuine equipment, and a written quotation before you pay.
• 12 months warranty on Starlink kits, and 6 months on our installation work. We handle every claim for you.
• Changed your mind about equipment? Return it within 7 days of receiving it.
• Faulty on arrival? A replacement or a full refund, your choice.
• Monthly plans with no fixed term and no cancellation fee. Flex packages (12 or 24 months, kit included) follow their own signed written agreement.
• Refunds within 14 days, paid back the way you paid.
• A reply to every complaint within 1 working day (Monday to Friday, except public holidays in Uganda), and a final answer within 14 days, or a written reason and a date if it needs longer.
• We never sell your personal information.
• Your rights under Ugandan law always come first. Nothing in our policies takes them away.