Find quick answers about Starlink, billing, installation, and more.
Our plans are priced in US dollars. Message us on WhatsApp to ask about paying in Sudanese pounds and which payment methods are available in your city.
Our support team is available 24/7 via WhatsApp at +249 900 083 481, by email at info@dishnetafrica.com.
Typical download speeds range from 100 to 250 Mbps per Starlink’s specification sheets with upload speeds of 5–20 Mbps. Latency is low enough for video calls, streaming, and online gaming.
Starlink currently sells two consumer kits, and we supply both. The Standard is the kit for homes and offices — current-generation kickstand dish, WiFi 6 router, sealed against dust. The Mini is the size of a laptop, runs on 25–40 W and travels in a backpack — ideal for field teams and anyone on the move. The Standard kit is $600 and the Mini is $350, one-time; professional installation is $50 one-time. Your monthly plan is charged separately. Contact us on WhatsApp for personalized advice.
Starlink is designed for self-installation. However, we offer professional installation to ensure optimal dish placement, cable routing, and signal quality — highly recommended for permanent setups and businesses.
Starlink Priority plans: 500GB at $112, 1TB at $189, 2TB at $336, 3TB at $483 and 5TB at $784 per month (USD). Every plan includes unlimited standard data after the priority allowance.
Yes — Starlink hardware carries the manufacturer’s warranty. If something fails, message us and we will take it from there.
Sign in to your account at crm.dishnetsudan.com to view invoices and make payments. You can also pay via WhatsApp by contacting our billing team at +249 900 083 481.
Service may be suspended after the billing due date. Contact our team to arrange payment and reactivate your service.
First, restart your router and check for obstructions (for Starlink, ensure the dish has a clear sky view). If the issue persists, contact our support team on WhatsApp with your account details and we'll diagnose the problem remotely or send a technician.
WhatsApp us at +249 900 083 481 with your name, location, and a description of the issue. We will look into it with you and come back with what we find.
Yes. Contact our team on WhatsApp or sign in to your account to request a plan upgrade. We will confirm the timing when you ask.
Yes. Our technicians are available for on-site visits in the areas we serve. Contact support to schedule a visit.
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