How DishNet Africa collects, uses, and protects your personal data.
Last updated: January 2025
DishNet Africa Limited ("DishNet") is a licensed Internet Service Provider headquartered at Airport Road, Kololo Area, Tomping, Juba, South Sudan. This policy explains how we handle your personal information when you use our services or visit our website.
We collect information you provide directly: your name, phone number, email address, physical address, and payment details when you subscribe to our services. We also collect usage data including bandwidth consumption, connection logs, and device identifiers for network management purposes.
This website has an automated chat assistant. When you use it we handle three kinds of information. What you type — your messages and the assistant’s replies are stored so the conversation makes sense from one message to the next. Contact details you choose to give — if you fill in the short form, we store the name, phone number and email address you enter. The form is optional and can be skipped; skipping it does not stop the assistant answering you. Technical information — your IP address and the time of each message, which we use only to stop the assistant being abused and to control cost.
The assistant cannot see your DishNet account. It has no access to balances, invoices, payments or service status, because a website visitor is not signed in to anything. For account questions you will be directed to the customer portal or to WhatsApp.
We use your information to provide and maintain our internet services, process payments, communicate with you about your account, send service updates and maintenance notifications, improve our network performance, and comply with legal obligations.
We do not sell your personal data to third parties. We may share your information with SpaceX (for Starlink service activation and management), payment processors (for billing), and government authorities (when required by law). All third-party partners are required to protect your data.
To produce a reply, the text of your conversation is sent to the artificial intelligence service we have configured — either Anthropic (Claude) or OpenAI. Only the conversation is sent. The name, phone number and email address you enter in the form are not included in what we send them; those are stored on our own server only.
Please note the natural consequence of this: if you type a phone number, an email address or any other personal detail into the chat itself, that text is part of the conversation and is sent to the AI provider along with the rest of it. If you would rather not share something that way, use WhatsApp or the contact form instead.
We implement appropriate technical and organizational measures to protect your personal data against unauthorized access, loss, or destruction. This includes encrypted connections, access controls, and regular security audits of our systems.
We retain your personal data for as long as your account is active and for a reasonable period afterward for billing, legal, and business purposes. Connection logs are retained for 12 months for network management and troubleshooting.
Chat assistant data is kept to a fixed period. The contact details you submit and the conversation they belong to are automatically deleted after 90 days. The technical records used for abuse and cost control — IP address and message timestamps — are deleted after two days, except for the running monthly usage total, which carries no contact details. Deletion is automatic and runs daily; nothing needs to be requested for it to happen.
You have the right to access the personal data we hold about you, request correction of inaccurate data, request deletion of your data (subject to legal retention requirements), and withdraw consent for marketing communications at any time.
To have a chat conversation and the contact details you gave in it deleted before the 90 days are up, message us on WhatsApp at +249 900 083 481 or email info@dishnetafrica.com. Tell us the phone number or email you entered and we will remove the record and the conversation. You do not have to give a reason.
Our website uses essential cookies for functionality. We do not run third-party analytics on this site. You can disable cookies in your browser settings, though some website features may not work correctly.
Our services are not directed at children under 18. We do not knowingly collect personal data from minors. If you believe a child has provided us with personal data, please contact us.
We may update this policy from time to time. Changes will be posted on this page with an updated effective date.
For privacy-related questions or requests, contact us at: