1. Who this applies to

This policy applies to everyone who uses an internet service we provide: Starlink-based plans, fiber, and networks we manage. The account holder is responsible for use of the service at their premises, including use by family, staff and guests. On the Starlink network, Starlink's own Acceptable Use Policy and Fair Use Policy, published at starlink.com/legal, also apply. Starlink may act on a breach of them directly.

2. What is not allowed

• Anything unlawful in Uganda, including under the Computer Misuse Act and the Data Protection and Privacy Act.
• Accessing computers, networks, accounts or data without permission, or trying to. That includes scanning or probing systems you do not own.
• Spreading viruses or other malware, or running botnets.
• Fraud, phishing, scams, or impersonating another person or organisation, including DishNet.
• Child sexual abuse material. This is never tolerated: we end the service and report it to the authorities.
• Harassing, threatening or stalking people.
• Sending spam or bulk messages to people who have not agreed to receive them.
• Infringing copyright or other people's rights.
• Attacks on, or interference with, our network, the Starlink network or other users, such as denial-of-service attacks.
• Tampering with equipment, firmware or account settings to get round limits, or using another person's account.
• Reselling the service, or sharing it beyond your premises, unless we have agreed that in writing. Selling public WiFi or hotspot access also needs the Starlink plan behind the service to permit it, and the person selling access to hold any licence the Uganda Communications Commission requires.

3. Fair use and network management

• Fiber plans have no data cap and are not throttled for heavy use.
• Starlink-based plans follow Starlink's network management. Plans without a data cap may still run slower at busy times. Some plans, often the lower-cost ones, are given lower priority than others when the network is busy. Plans with a set amount of priority data continue on standard data once that amount is used up; standard data has lower priority and may run slower at busy times. We tell you which applies before you choose a plan.
• Home plans are for household use at the installation address. Shops, offices, schools and hotels need a business plan or a written agreement with us. Public WiFi is covered in section 2.
• Speeds are typical, not guaranteed (see our Terms of Service).

4. Keeping your connection secure

You are responsible for your WiFi password, your devices and who uses your connection. Change default passwords, and do not share your account login. If you think someone is misusing your connection, tell us and we will help you secure it. If you install cameras, use them lawfully and respect other people's privacy.

5. What we do if this policy is broken

1. We contact you, explain the problem and ask you to stop.
2. If it continues, or is serious, we may restrict or suspend the service.
3. For serious or repeated breaches we may end the service. Our Terms of Service explain how.

We may act at once, without warning, where the matter is urgent, harms others or the network, or where a court, the Uganda Communications Commission or another authority lawfully requires it. We co-operate with lawful requests from authorities. We do not monitor the content of your communications, except where the law requires it or you ask us to, for example through a firewall we manage for you.

6. Reporting abuse

To report abuse coming from a DishNet connection, e-mail info@dishnetafrica.com or WhatsApp +256 705 993 348. Include what happened, when, and any evidence. We treat reports in confidence.